Questions About Shopping Women Fashion?
Find quick answers about PoomuKa orders, sarees, kurtis, cord sets, kurta sets, sizing, delivery, payment, return support and customer assistance.
Everything Customers Usually Ask
These FAQs help customers shop PoomuKa women fashion products with better clarity and confidence.
Orders
Placing orders, confirmation and order changes.
How can I place an order on PoomuKa?
Visit the Shop page, choose your preferred saree, kurti, cord set or kurta set, add the product to cart and complete checkout through the official website.
Will I receive order confirmation?
After successful checkout, order confirmation may be shown on the website and may also be shared through available email, SMS or notification systems linked with your order.
Can I edit order details after placing an order?
Please contact support as soon as possible. Changes may depend on order status, dispatch status and available operational support.
Fashion & Size
Product type, sizing, color and styling questions.
What products does PoomuKa sell?
PoomuKa focuses on women fashion products such as sarees, kurtis, cord sets and kurta sets for daily wear, festive styling, family occasions and modern Indian looks.
How do I choose the correct size?
For kurtis, cord sets and kurta sets, check the size information available on the product page. Compare measurements carefully before placing your order.
Can product color look different in real life?
Yes. Slight color variation may happen because of photography lighting, screen brightness, mobile display settings and fabric reflection.
Are PoomuKa outfits suitable for daily wear?
Many products are selected for daily comfort and easy styling. Sarees and kurta sets can suit traditional occasions, while kurtis and cord sets can work for casual, office or outing looks depending on product design.
Shipping & Delivery
Dispatch, tracking and delivery timelines.
Does PoomuKa deliver across India?
Delivery may be available across serviceable locations in India, depending on courier partner coverage, address accuracy and logistics availability.
How long does delivery take?
Delivery time depends on your location, courier serviceability, public holidays, order processing time and logistics conditions.
How can I track my order?
Visit the Order Tracking page and enter the required order information to check the latest available order status.
Payment
Checkout safety and payment issue support.
Is payment safe on PoomuKa?
Customers should always complete payment only through the official PoomuKa website checkout. Avoid paying through unknown links or unofficial channels.
What if payment is deducted but order is not confirmed?
Contact support with your transaction reference, payment screenshot if available, registered mobile number, email and order details so the team can check the issue.
Can I change payment method after order placement?
Once an order is placed, payment method changes may not always be possible. Contact support for guidance based on the current order status.
Return, Refund & Cancellation
Return eligibility, refund status and cancellation help.
Can I cancel my order?
Cancellation depends on order status. If the order has not been dispatched, you may contact support or use available account options to request cancellation.
How do I request a return or replacement?
Please check the Return & Replacement Policy page for full rules. Keep product tags, packaging, invoice and order details ready before contacting support.
Can used or damaged products be returned?
Used, washed, altered, damaged, stained or tag-removed products may not be eligible for return. Read the policy page before raising a request.
How long does refund take?
Refund timelines depend on approval, payment method and banking process. Once approved, it may take some business days to reflect.
Support & Grievance
Company contact, working hours and grievance officer.
How can I contact PoomuKa?
You can contact PoomuKa by phone at +91 9566993995 or by email at info@poomuka.in.
What are the support working hours?
PoomuKa support working hours are Monday to Friday, 9:00 AM to 6:00 PM.
Who is the Grievance Officer?
The Grievance Officer is NAGARAJAN RAGHAVAN (DIN), designated as Grievance Officer for customer grievance communication.
Where is the company located?
POOMUKA TECHNOLOGY PRIVATE LIMITED is located at No. 6, Singh Complex, Jampuropuram 2nd. Lane, Narimedu, Madurai, Madurai North, Tamil Nadu, India, 625002.
Read Store Policies Before Shopping
Before placing an order, customers should read policy pages for shipping, return, refund, cancellation, privacy and terms related information.
Contact PoomuKa Support
For order, payment, delivery, product, return or support related help, contact PoomuKa during working hours.